yixuan FAQ
We at yixuan receive questions about account setup, payment methods, game categories, and account security from users across supported jurisdictions. This page gathers the most common inquiries and provides clear answers so you understand how our platform works, what payment options we accept, and how to resolve issues quickly.
The answers below cover account registration and KYC verification, deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers, our football and live-dealer offerings, and loyalty rewards. If your question isn't addressed here, you can contact our support team via live chat or email, and we'll respond within standard business hours.
For detailed legal terms, account eligibility, and jurisdiction-specific restrictions, please read our Terms and Conditions and Legal NoticeThose pages outline what we require from you as a user and the frameworks under which yixuan operates in your region.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers
- Game rules and marketsfootball betting, live-dealer tables, slots, and esports markets
- Security and account careaccount protection, data deletion, and jurisdiction notice
Read the sections below to find answers to common questions. Each accordion group covers a topic area; click any question to reveal its answer.
Account and registration
When you register on yixuan, you provide your email address and create a password. During identity verification (KYC), we ask for your full name, date of birth, national ID number, and postal address. You'll upload a scan or photo of your ID document—a passport, national ID card, or driver's license are common. We also request proof of address, such as a utility bill or bank statement. This verification protects your account and ensures compliance with regulations in Jakarta, Surabaya, Bandung, Medan, Semarang, and other regions where our service operates. The process typically takes one business day.
Our services are available only where local law permits. We do not operate in jurisdictions where online gaming is prohibited by statute. If you are accessing yixuan from outside a supported region, your account may be restricted or closed. Users are responsible for verifying that their access to and use of yixuan complies with their own jurisdiction's law. We operate transparently and do not deliberately circumvent local restrictions. If you have questions about your region's status, contact our support team via live chat or email.
You can request account closure and personal data deletion through your yixuan account settings or by contacting our support team. Submit a written request via email or live chat stating your intent to close your account and delete your personal information. We will close your account within one business day and remove your personal data (name, ID, address, contact details) from active systems within one month. However, transaction records (deposits, withdrawals, bets) are retained for several years to comply with legal and tax obligations. Those records are never used for marketing or any purpose other than regulatory compliance.
Payments and transactions
Yes, we support all four major Indonesian banks: online payment, e-wallet, mobile banking, and local payment. You can deposit via bank transfer by selecting your bank from the payment method list during checkout. You'll receive a unique account number and reference code to use in your transfer instruction. Deposits via online payment, e-wallet, mobile banking, or local payment are processed during banking hours and typically reflect in your yixuan account within 1-2 business hours. For withdrawals, we also support bank transfers to the same four banks. Ensure your registered name on yixuan matches the account holder's name to avoid processing delays.
Deposit ranges vary by payment method. online payment, e-wallet, mobile banking, and local payment typically support deposits from a minimum threshold up to moderate daily limits, depending on your account status and provider settings. Bank transfers via online payment, e-wallet, mobile banking, or local payment and online payment transfers may accommodate larger deposits. e-wallet also offers flexible deposit ranges. Minimum and maximum amounts are displayed when you select a payment method during checkout. If you encounter a limit that conflicts with your needs, contact support to discuss your options or alternative payment routes.
Our weekly cashback offer returns a percentage of your net losses from the previous week. To be eligible, you must have placed bets or played games on yixuan during that week. Cashback is calculated based on your account activity and loyalty tier; higher tiers receive higher cashback rates. The cashback is credited automatically to your account every week, typically on a set day. You can use the cashback to place new bets or play games—it is not withdrawable directly. Cashback terms apply; please read our full promotion details for exclusions and conditions.
Game rules and markets
We offer pre-match and live betting on major football leagues and tournaments, including Liga 1 (Indonesian domestic league), Piala Indonesia, Piala AFF (Southeast Asian championship), Champions League, and Premier League. We also cover international tournaments such as the World Cup during tournament windows. Market types include match winner, over/under goals, handicap, and player performance markets on live-dealer tables offering blackjack, roulette, baccarat, and Dragon Tiger. Esports markets include Mobile Legends, Free Fire, and PUBG Mobile. The full list of available markets updates daily based on fixture schedules and studio availability.
Our support team aims to respond to account queries, payment inquiries, and technical issues within one business day. Live chat queries during business hours are typically answered within minutes. Email submissions and in-app support requests are reviewed and replied to within 24 hours on working days. Complex issues—such as withdrawal reviews or dispute investigations—may require additional time and will be communicated to you with an estimated resolution window. We do not guarantee exact response times but prioritize urgent account issues, such as suspected unauthorized access or payment problems.