yixuan Privacy Policy

This page describes what we collect when you use yixuan and how we keep that data protected. We at yixuan take your privacy seriously and operate under clear rules about who accesses your information, how long we keep it, and what rights you have to review or delete it.

Our privacy commitments apply whether you access yixuan via web browser, Android app, or mobile web. Your data is encrypted during transmission and stored on secure servers. We do not sell your personal information to third parties. We use your data only to verify your identity, process your deposits and withdrawals, calculate your loyalty rewards, and comply with legal obligations in the jurisdictions where we operate.

Read on to understand our data practices, your rights on yixuan, and how to contact us with privacy questions.

What Data We Collect on yixuan

When you register on yixuan, we collect your email address and a password of your choice. During identity verification (KYC), we request your full name, date of birth, national ID number, and postal address. We use these details to confirm you are who you claim to be and to meet anti-money-laundering requirements in your jurisdiction.

We also collect transaction data: every deposit, withdrawal, bet, and spin you make on yixuan is logged. This includes the amount, the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), the date, and the game or market involved. We retain this data to calculate your loyalty points, process refunds, and investigate disputes.

If you contact our support team via live chat, email, or in-app help, we keep a record of your inquiry and our response. We use these records to improve our support and resolve future issues faster. When you access yixuan, we also log your IP address, device type, and browser—standard practice for detecting fraud and ensuring account security.

Cookies and tracking: We use cookies to remember your login status and track your activity on yixuan. These cookies do not identify you personally but help us serve you relevant content and promotions. You can disable cookies in your browser settings, though some features on yixuan may not work as smoothly.

How we use your data

Our primary use of your data is operational: we need your email to send you account notifications, your ID to verify you're not underage or on a sanctions list, and your payment method details to process deposits and withdrawals through mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment.

We also use your data to calculate loyalty rewards. Every time you bet on Liga 1 or Piala AFF matches, play live-dealer tables, or spin slots on yixuan, we track that activity and convert it into loyalty points. Those points determine your VIP tier and unlock weekly cashback, seasonal bonuses, and referral rewards. Without this tracking, our loyalty system cannot function.

We may contact you via email about new promotions, loyalty tier updates, or account security alerts—but only to addresses you've provided. If you don't want promotional emails, you can unsubscribe at any time by clicking the unsubscribe link in the email or adjusting your notification settings in your yixuan account.

Third-party processors and data sharing

We share your data only with third parties necessary to operate yixuan. These include:

We do not sell your data. We never share your personal information with advertisers, marketers, or other commercial parties without your explicit consent.

Your Rights and Data Retention on yixuan

You have the right to access the data we hold about you. Contact our support team via live chat or email, and we will provide a copy of your personal information within a reasonable timeframe. You also have the right to request that we correct inaccurate data—for example, if your address on file is outdated, we will update it.

You can request deletion of your account on yixuan at any time. When you do, we will close your account and remove your personal data from active systems within one month. However, we are legally required to retain transaction records (deposits, withdrawals, bets) for several years to comply with anti-money-laundering and tax regulations. We will never use that retained data for marketing or any purpose other than legal compliance.

We retain personal data (name, ID, address) as long as your account is active. If your account remains inactive for an extended period, we may delete personal data but will retain transaction records as required by law. Data tied to pending or disputed transactions is held until the dispute is resolved.

Key privacy protections on yixuan

  • We encrypt all data in transit and at rest
  • We do not sell your personal information
  • We share data only with processors necessary to operate yixuan and process payments
  • You can access, correct, or request deletion of your personal data
  • Cookies help us serve you better but can be disabled in your browser

Servers and jurisdictions

Our servers may be located outside Indonesia, potentially in jurisdictions with different privacy laws. By using yixuan, you consent to your data being transferred to and processed in those locations. We apply the same security standards regardless of server location.

Changes to this policy

We may update this privacy policy from time to time. Changes will be posted on this page, and the last-updated date will be noted at the bottom. If we make significant changes—such as collecting new categories of data or changing how we use data—we will notify you via email. Your continued use of yixuan after such changes constitutes acceptance of the updated policy.

Contacting us about privacy

If you have questions about our privacy practices, believe your data has been misused, or wish to exercise your rights (access, correction, deletion), contact our support team. You can reach us via live chat within the yixuan app or website, by email through our support form, or by submitting a request in your account settings. We will respond to privacy inquiries within two business days.

Our privacy policy applies to yixuan services available in jurisdictions where local law permits. We comply with privacy regulations in each jurisdiction we operate in. If you believe yixuan has violated your privacy rights and our response is unsatisfactory, you may file a complaint with your local data protection authority or relevant regulatory body in Jakarta, Surabaya, Bandung, Medan, Semarang, or your own region.

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